Hayden Doughty

Bridging Human Insight and Operational Precision

I’m a UX Researcher & Business Operations Strategist shaping products, services, and systems that work beautifully — inside and out.

I embed with product, operations, and experience teams to translate research into journeys, tools, and rituals that stick. Whether scaling workflows across a luxury retail network or driving engagement in a SaaS platform, I bring a human-centered lens to complex systems. My work spans discovery to delivery — connecting strategy with execution to create experiences that serve users, empower teams, and move organizations forward.

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Designing Systems That Scale and Experiences That Matter

My work lives at the intersection of research, service design, and operations. I help organizations align people, tools, and processes to deliver seamless experiences — for customers and internal teams alike.

🔍 Research-Driven Insight

From interviews to service blueprints, I uncover patterns and pain points that drive strategy and shape meaningful experiences.

⚙️ Operational Strategy

I design workflows and systems that scale — reducing manual errors, improving decision-making, and enabling teams to work smarter.

🧭 Experience Thinking

I bridge the gap between strategy and delivery, ensuring every touchpoint — digital or physical — is intentional, cohesive, and impactful.

+30%Session Time
+45%Feature Engagement
-25%Manual Errors
~50%Faster Ops Tasks

Featured Projects

A selection from luxury retail, SaaS, and service organizations — bridging strategy with delivery.

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