About
I grew up in Central Florida, relocated to Texas for football, and never left. That player mindset—preparation, collaboration, measurable wins—now fuels how I support product and operations teams. And yes, that’s an NFL award in my hands.
I’m often called “HD.” After growing up in Central Florida, I moved to Texas for football and stayed for the opportunities. My career spans luxury retail operations, SaaS, and service organizations—each adding depth to how I approach experience design.
Mixed-method research and optimal experience. I love using insight to remove friction for customers and employees alike, then measuring the change with real metrics.
Discovering opportunities, leading research, ideating with teams, prototyping, testing, and crafting the operational playbooks that keep momentum after launch.
Former athlete turned experience strategist—I bring the same team-first mindset, discipline, and accountability to every engagement.
Texas became home after college ball. I work with local and distributed teams who want to reimagine modern experiences.
My process keeps evolving—from mixed-method research frameworks to AI-assisted operations workflows and enablement.
I lead engagements end-to-end or plug into product, operations, and research groups. Discovery, synthesis, prototypes, testing, and enablement stay in motion so launches land with confidence and teams know what comes next.
Off the clock, I’m exploring Austin, mentoring aspiring designers, or coaching the next play—once a teammate, always a teammate.