Property-manager ordering workflows

Researching multi-property needs

I interviewed stakeholders and mapped property-manager journeys with internal operations. I examined the work beyond an individual order, including multi-unit requests, approvals, and the handoffs needed to fulfill them.

Co-designing the operational workflow

I developed workflow prototypes and administrative dashboard concepts for bulk ordering, approvals, and regional communication. Managers and operations reviewed the designs so the proposed flow fit how the service actually worked.

I partnered with development on delivery and used cross-team reviews to assess how the experience could support larger property clients.

Connecting the research to partnership decisions

I presented apartment-partnership findings to the business owner. Those recommendations informed custom strategies for multi-complex clients, connecting the research and service design with the business opportunity.