My method is an ever-evolving one that orbits not only the everyday user but from time to time the employee experience. No two projects are the same. Though unique to each project, there are 4 core principles that I abide by regardless of project type.
Explore for solutions and innovations for the clients product or service
Determine market or client wants and needs to be sure solutions/innovations are align with being beneficial
Brainstorm with team to outline hypothesis and figure out best research method(s) to use and concepting stage of exploring possible design solutions that meets defined user goals.
“Boots on the ground” begin gathering data on the current design direction for the product or feature. Usability test, click testing, etc. performed to provide deeper insights and reassure solution/innovation
Analyze all the data gathered to reveal a clear value and summary also continuous post-deployment research is conducted
Information gathered will either validate or present opportunity for further iteration in better alignment with user needs
Storytelling and articulating the research data into easy to read presentations. Also syncing on the appropriate format for deliverables and ensuring a smooth handover to whomever is involved
Strength in numbers, UX never really ends
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